The city of Orlando has issued an update on its Renovations and Permitting Processes:
The City of Orlando is implementing a number of changes to our permitting process and digital systems to improve the customer service experience over the long-term.
As we have converted a number of our digital services to new platforms, many technical challenges have arisen, causing frustration for both customers and the Permitting Services team. We are working diligently with our vendors to remedy the pain points within our system in order to ensure we are providing the caliber of customer service you have come to expect.
The new system is designed to grow with us over time, providing us the opportunity to continually make customer service enhancements. In the weeks and months to come, you will receive email notifications that will provide important updates regarding permitting services, changes in processes and maintenance to our digital services platforms, and other general updates as we continue to improve our systems. If you wish to unsubscribe from this list, please click the unsubscribe link below. We hope you will choose to continue to receive the updates. We’re changing and we want to keep you informed as we do.
Please see below for helpful tips and updates.
Thank you for your continued patience as we work to improve our customer experience. We look forward to working with you to move your projects forward.
Brooke R. Bonnett
Economic Development Director
Permitting Services Division Manager
We’re Smart-Phone Friendly.
Our smart phone access to cityoforlando.net has become smarter. It now fits on your smart phone and makes it easier to manage inspections, payments, and other processes. Click here for direct access.
We have No Limits.
For our customers with large credit card transactions, there is no limit on your transaction. Our previous credit card limit of $10,000 has been removed.
Avoid the Wait.
Get in line for service before you head downtown through our QLess system or schedule an appointment. Get in line or make an appointment now.
City Hall is undergoing renovations which will impact access to the building from the parking garage. As information becomes available, we will share it with you so that you are better able to plan your visit to City Hall once construction begins in February.